Shipping policy
SHIPPING POLICY
Processing Time
Orders are typically processed within 2–5 business days.
During sales, holidays, or promotional periods, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
If you do not receive your tracking email within several business days after placing your order, please contact us at:
Shipping Rates
Shipping rates are calculated automatically at checkout based on your delivery address and selected shipping method.
Available shipping options and estimated delivery times will be displayed before you complete your purchase.
Estimated Delivery Times
Estimated delivery times after shipment:
- United States: 3–7 business days
- Canada: 5–10 business days
- Europe: 7–21 business days
- Australia & New Zealand: 10–21 business days
- Rest of the World: 10–21 business days
Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
International Shipping
International customers may be responsible for import duties, taxes, customs fees, or other charges imposed by their country.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Incorrect Shipping Address
Please review your shipping information carefully before placing your order.
Once an order has been processed, we may not be able to change the shipping address.
If you notice an error immediately after placing your order, please contact us at:
We will do our best to assist you before your order ships.
Lost or Delayed Packages
Once a package has been handed over to the shipping carrier, delivery is outside our direct control.
If your tracking shows unusual delays or your package appears to be lost, please contact us and we will assist you in working with the shipping carrier.
Refused or Undeliverable Packages
If a shipment is refused or returned due to:
- an incorrect shipping address;
- failure to collect the package;
- refusal to pay customs duties or import taxes;
any shipping charges, return shipping costs, customs fees, or carrier fees may be deducted from your refund.
Sale Items
Unless otherwise required by law, all sale items are final sale and are not eligible for return or exchange.
Contact
If you have any shipping questions, please contact:
GUILTY Support