Refund policy
Refund Policy
At GUILTY, we want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must be:
- unworn and unused;
- in its original condition;
- with all original tags attached;
- in the original packaging;
- accompanied by proof of purchase.
To initiate a return, please contact us at:
If the return is the result of our error (such as receiving a defective, damaged, or incorrect item), we will provide a prepaid return shipping label at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless:
- the item is defective;
- the item was damaged during shipping;
- you received the wrong item.
If the return is due to our error, we will provide a prepaid return shipping label.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at:
Include your order number and photos of the issue so we can resolve it as quickly as possible. Please include clear photos of the item and packaging to help us process your request as quickly as possible.
Exchanges
We do not offer direct exchanges.
If you would like a different size or item, please return the original product and place a new order after your return has been approved.
European Union Customers
If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days without providing a reason, in accordance with applicable consumer protection laws.
Returned items must be unworn, unused, with tags attached, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund. Original shipping charges are non-refundable unless the return is due to our error.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact
For any questions regarding returns or refunds, please contact:
GUILTY Support
support@guilty-shop.com