Frequently Asked Questions

When will my order ship?

Orders are typically processed within 2–5 business days. During sales and holidays, processing times may be slightly longer.

How can I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number.

Do you ship internationally?

Yes. We ship worldwide. Shipping rates and available delivery options are calculated at checkout.

Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.

Can I change or cancel my order?

We begin processing orders as quickly as possible.

If you need to make changes, contact us immediately at support@guilty-shop.com. While we cannot guarantee changes after an order has been placed, we'll do our best to assist before the order ships.

What is your return policy?

We accept returns within 30 days of delivery for eligible items.

Products must be unworn, unused, with original tags attached and in their original packaging.

Please see our Refund Policy for complete details.

Do you offer exchanges?

We do not offer direct exchanges.

If you need a different size or item, simply return the original product and place a new order after your return has been approved.

My item arrived damaged. What should I do?

Please contact us within 7 days of receiving your order at:

support@guilty-shop.com

Include your order number along with clear photos of the item and packaging so we can resolve the issue as quickly as possible.

What payment methods do you accept?

We accept all major credit and debit cards, as well as additional payment methods displayed during checkout.

How do I contact GUILTY?

For any questions, please contact our support team:

GUILTY Support

support@guilty-shop.com

https://www.guilty-shop.com

Are your products true to size?

Each product page includes sizing information whenever available.

If you're between sizes or need help choosing the best fit, contact us at support@guilty-shop.com before placing your order.

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